Terugbetalingsbeleid

Last updated: April 28, 2026

Thank you for shopping with Avocadiction. We want you to enjoy a smooth and transparent experience. This Return & Refund Policy explains how returns, exchanges, and refunds work when you purchase products from our store.

By placing an order, you agree to the terms below.

1. Eligibility for Returns

Because our products are food items, returns are accepted only in the following cases:

The product arrived damaged

The product arrived defective

The product received is incorrect

The product was never delivered

For hygiene and safety reasons, we cannot accept returns for:

Opened packages

Used products

Products damaged after delivery

Products returned without prior approval

2. Time Window for Return Requests

You must contact us within 14 days of receiving your order to request a return or refund.

After 14 days, we cannot guarantee eligibility.

3. How to Request a Return or Refund

To start a return request, contact us at:

info@avocadiction.com Include the following:

Your full name

Order number

Photos of the product (if damaged or incorrect)

A brief explanation of the issue

We will review your request and respond with instructions.

4. Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, we will:

Replace the item free of charge, or

Issue a full refund, depending on your preference

We may request photos or videos as proof.

5. Non‑Returnable Items

The following items cannot be returned:

Perishable food products once opened

Items damaged due to misuse

Items returned without authorization

Items returned after 14 days

6. Refunds

Once your return is approved:

Refunds are issued to your original payment method

Processing time: 5–10 business days, depending on your bank

Shipping fees are non‑refundable, unless the error was ours

If your refund is delayed, please contact your bank or payment provider first.

7. Order Cancellations

Orders can be cancelled only before they are processed or shipped.

Once an order is shipped, it cannot be cancelled.

8. Lost or Stolen Packages

We are not responsible for packages marked as delivered by the carrier.

If your package is lost in transit (never delivered), we will assist you in filing a claim and may issue a replacement or refund depending on the carrier’s investigation.

9. Exchanges

We do not offer direct exchanges due to the nature of our products. If you received a defective or incorrect item, we will replace it.

10. Contact Information

If you have questions about returns or refunds, contact us at:

Avocadiction Owned by: Hicham Hasrouty Email: info@avocadiction.com Phone: +32 496 071 948 Address: Bruxelles, Belgium